| Subject: | Worst Experience of My Life |
| Review: | This company is working a scam on the American people. Lior Dangoor is the owner and is from Israel. There is a cultural gap here - either he does not understand the laws or does not care about them. If you look at the positive reviews on this site and others, either the names of the reviewers seem foreign, or they use poor English grammar. I am sure that they also use their very young staff (most of the young women I spoke with were 20-22 years old) to write false reviews online because they are innocent and naive. My experience was horrible and I would not wish it on anyone. We were quoted a price of $6,000 including packing. The movers showed up in the middle of the afternoon instead of the early morning, and by 10pm they were telling us that we owed $15,000. I had to call the police and have the officer explain to Lior ("Leo") over the phone that he could not legally take our things and hold it hostage for the huge amount of money that he was demanding. Legally, moving companies have to deliver your goods and then have 30 days afterward to get additional payment from you. Also, they cannot legally charge you more than 10% of the original non-binding estimate (over the phone is usually non-binding) which means that if they quoted you $5,000 they cannot legally charge you more than $5,500. This is called the 110% Rule. Anyway, that is exactly what Discover Moving & Storage did. We ended up agreeing to pay $9,000 and then the next day Lior called and demanded another $2,000 and said that if we didn't pay it he would put our things in storage and we could come and get it ourselves. This is illegal. After a week of negotiations and major emotional strain on my entire family, who were all helping in some way, we got our things delivered. Several things were damaged, as I had feared. The main thing that I want is for people to understand that this is a scam - this company has been in business for less than a year, and last year they were in business under another name: Highway Movers. They were only in business for 14 months when they closed up shop because of the high numbers of complaints. Please please PLEASE research your companies thoroughly and do your research on these websites: http://www.movingscam.com/, http://www.safersys.org/, and http://www.protectyourmove.gov/. And if you look up a company on the BBB website and there is a number to call if you have any questions - call it and inquire about the company! |
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| Quote or Order ID: | 12255 |
| Quote or Order Cost: | $9250 |
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| Origin: | North Carolina |
| Pickup: | Late |
| Destination: | Texas |
| Delivery: | On Time |
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| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
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| Honesty: |  |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Liz Maple |
| Secondary Contact: | Lior Dangoor |
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